Complaints about a landlord, letting agent or local council
Complaints about landlords or letting agents
If you're unhappy with the way your landlord or letting agent has responded, you could consider making a complaint.
Letting agent redress schemes
All letting agents must be registered with a 'letting agent redress' scheme. You can make a complaint about a letting agent to the organisation they are registered with.
Find out more about letting agent redress schemes on the Shelter website.